How we support you
Central East ICB recognises that individuals may raise enquiries, concerns or complaints directly with us about the services we commission and the decisions we make. We also receive enquiries, concerns and complaints about NHS provider organisations.
We can support you if you are unsure which organisation is responsible, if your concern involves more than one organisation, or if you would prefer initial advice before contacting a provider directly.
We can explain the options available to you and advise on the most appropriate next steps.
In some cases, we may need to share your details with another NHS organisation in order to progress your concern. We will always discuss this with you first and seek your consent. Any information you share with us will be handled confidentially.
Contact the Central East ICB Patient Experience team
By email: [email protected]
By telephone: 0800 148 8890
In writing: Central East ICB, Gemini House, Bartholomew’s Walk, Cambridgeshire Business Park, Angel Drove, Ely CB7 4EA
Alternatively, please use the form below to contact us.
Contact form
Please use the form below for patient experience matters only.
Go to our General Enquiries page contact the ICB with other enquiries and feedback.
What to do if you are unable to resolve your complaint
If you are unable to resolve your complaint with the local NHS you can contact the Parliamentary and Health Service Ombudsman (PHSO).
Parliamentary and Health Service Ombudsman
By email: [email protected]
By telephone: 03450154033
In writing: Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP